AI-powered voicebot as first-level telephone answering
AI-powered voicebot as first-level telephone answering
AI-powered voicebot as first-level telephone answering
Automaise implemented an AI-powered voicebot as the first level of telephone answering.
About the project:
This client is a public sector institution that provides transparent and effective communication mechanisms between citizens and district entities. The organisation faced high daily call volume for repetitive queries, long waiting times and overloaded human agents.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of calls automated
50% reduction in average waiting time
Higher First Contact Resolution (FCR) for simple queries
Continuous service including weekends and holidays
The challenge
The client faced several operational challenges:
High daily call volume for repetitive queries
Long waiting times and overloaded human agents
Difficulty ensuring continuous service during peak periods
The solution
The client implemented Automaise's AI-driven automation solutions:
Implementation of an AI-powered voicebot as the first level of telephone answering
24/7 auto-attendant with natural language understanding
Intelligent routing to human agents when needed
Impact:
65%
of calls automated
50%
reduction in average waiting time
Higher
FCR (First Contact Resolution) for simple queries
About the project:
This client is a public sector institution that provides transparent and effective communication mechanisms between citizens and district entities. The organisation faced high daily call volume for repetitive queries, long waiting times and overloaded human agents.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of calls automated
50% reduction in average waiting time
Higher First Contact Resolution (FCR) for simple queries
Continuous service including weekends and holidays
The challenge
The client faced several operational challenges:
High daily call volume for repetitive queries
Long waiting times and overloaded human agents
Difficulty ensuring continuous service during peak periods
The solution
The client implemented Automaise's AI-driven automation solutions:
Implementation of an AI-powered voicebot as the first level of telephone answering
24/7 auto-attendant with natural language understanding
Intelligent routing to human agents when needed
Impact:
65%
of calls automated
50%
reduction in average waiting time
Higher
FCR (First Contact Resolution) for simple queries
About the project:
This client is a public sector institution that provides transparent and effective communication mechanisms between citizens and district entities. The organisation faced high daily call volume for repetitive queries, long waiting times and overloaded human agents.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of calls automated
50% reduction in average waiting time
Higher First Contact Resolution (FCR) for simple queries
Continuous service including weekends and holidays
The challenge
The client faced several operational challenges:
High daily call volume for repetitive queries
Long waiting times and overloaded human agents
Difficulty ensuring continuous service during peak periods
The solution
The client implemented Automaise's AI-driven automation solutions:
Implementation of an AI-powered voicebot as the first level of telephone answering
24/7 auto-attendant with natural language understanding
Intelligent routing to human agents when needed
Impact:
65%
of calls automated
50%
reduction in average waiting time
Higher
FCR (First Contact Resolution) for simple queries
