60% of interactions automated with instant responses
60% of interactions automated with instant responses
60% of interactions automated with instant responses
Automaise launched an AI-powered agent available via WhatsApp and phone, operating 24/7.
About the project:
This client is a multibrand mobility company operating a fleet of over 20,000 vehicles, focused on digital, convenient and customer-centric services. The organisation faced hundreds of daily contacts for service, maintenance and fleet updates, with long response times and pressure on support teams.
What we did:
Clients' Main Achievements using AI in Customer Service
60% of interactions automated with instant responses
Reduced wait times and improved operational efficiency
Teams freed for high-value tasks with better productivity
Enhanced customer experience and digital innovation
The challenge
The client faced several operational challenges:
Hundreds of daily contacts across service, maintenance and fleet update queries
Long response times and extended customer wait periods
Need for fast, consistent support without overloading internal teams
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise launched an AI-powered agent available via WhatsApp and phone, operating 24/7
The agent automates maintenance requests, vehicle status updates and FAQs
Integrated with existing channels, routing complex cases to human teams when needed
Impact:
60%
of interactions automated with instant responses
Reduced
wait times and improved team productivity
Enhanced
customer experience delivered in 90 days
About the project:
This client is a multibrand mobility company operating a fleet of over 20,000 vehicles, focused on digital, convenient and customer-centric services. The organisation faced hundreds of daily contacts for service, maintenance and fleet updates, with long response times and pressure on support teams.
What we did:
Clients' Main Achievements using AI in Customer Service
60% of interactions automated with instant responses
Reduced wait times and improved operational efficiency
Teams freed for high-value tasks with better productivity
Enhanced customer experience and digital innovation
The challenge
The client faced several operational challenges:
Hundreds of daily contacts across service, maintenance and fleet update queries
Long response times and extended customer wait periods
Need for fast, consistent support without overloading internal teams
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise launched an AI-powered agent available via WhatsApp and phone, operating 24/7
The agent automates maintenance requests, vehicle status updates and FAQs
Integrated with existing channels, routing complex cases to human teams when needed
Impact:
60%
of interactions automated with instant responses
Reduced
wait times and improved team productivity
Enhanced
customer experience delivered in 90 days
About the project:
This client is a multibrand mobility company operating a fleet of over 20,000 vehicles, focused on digital, convenient and customer-centric services. The organisation faced hundreds of daily contacts for service, maintenance and fleet updates, with long response times and pressure on support teams.
What we did:
Clients' Main Achievements using AI in Customer Service
60% of interactions automated with instant responses
Reduced wait times and improved operational efficiency
Teams freed for high-value tasks with better productivity
Enhanced customer experience and digital innovation
The challenge
The client faced several operational challenges:
Hundreds of daily contacts across service, maintenance and fleet update queries
Long response times and extended customer wait periods
Need for fast, consistent support without overloading internal teams
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise launched an AI-powered agent available via WhatsApp and phone, operating 24/7
The agent automates maintenance requests, vehicle status updates and FAQs
Integrated with existing channels, routing complex cases to human teams when needed
Impact:
60%
of interactions automated with instant responses
Reduced
wait times and improved team productivity
Enhanced
customer experience delivered in 90 days
