65% pedestrian access call automation
65% pedestrian access call automation
65% pedestrian access call automation
Automaise deployed an AI voice agent accessible by phone or intercom.
About the project:
This client is a car park operator facing a high volume of calls from customers requiring pedestrian access to car parks. Access was previously managed manually by operators or through traditional intercoms, creating delays and inefficiencies in critical situations.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of pedestrian access calls automated
Significant reduction in manually answered calls
Real-time managed access with no waiting
Optimised contact centre and intercom operations
The challenge
The client faced several operational challenges:
High volume of requests for pedestrian access within car parks
Manual management via operators or traditional intercoms
Need for immediate response in critical customer situations
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise deployed an AI voice agent accessible by phone or intercom
The agent performs automatic validation of the active session, identifies the requested access point and triggers immediate opening via API
Full traceability is maintained throughout the process
Impact:
65%
pedestrian access call automation
Real-time
access with no waiting
Significant reduction
in manual calls handled by operators
About the project:
This client is a car park operator facing a high volume of calls from customers requiring pedestrian access to car parks. Access was previously managed manually by operators or through traditional intercoms, creating delays and inefficiencies in critical situations.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of pedestrian access calls automated
Significant reduction in manually answered calls
Real-time managed access with no waiting
Optimised contact centre and intercom operations
The challenge
The client faced several operational challenges:
High volume of requests for pedestrian access within car parks
Manual management via operators or traditional intercoms
Need for immediate response in critical customer situations
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise deployed an AI voice agent accessible by phone or intercom
The agent performs automatic validation of the active session, identifies the requested access point and triggers immediate opening via API
Full traceability is maintained throughout the process
Impact:
65%
pedestrian access call automation
Real-time
access with no waiting
Significant reduction
in manual calls handled by operators
About the project:
This client is a car park operator facing a high volume of calls from customers requiring pedestrian access to car parks. Access was previously managed manually by operators or through traditional intercoms, creating delays and inefficiencies in critical situations.
What we did:
Clients' Main Achievements using AI in Customer Service
65% of pedestrian access calls automated
Significant reduction in manually answered calls
Real-time managed access with no waiting
Optimised contact centre and intercom operations
The challenge
The client faced several operational challenges:
High volume of requests for pedestrian access within car parks
Manual management via operators or traditional intercoms
Need for immediate response in critical customer situations
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise deployed an AI voice agent accessible by phone or intercom
The agent performs automatic validation of the active session, identifies the requested access point and triggers immediate opening via API
Full traceability is maintained throughout the process
Impact:
65%
pedestrian access call automation
Real-time
access with no waiting
Significant reduction
in manual calls handled by operators
