Use cases

See how teams in Banking, E-commerce, Telco and beyond use our AI Agents to automate work and move faster.

See how teams in Banking, E-commerce, Telco and beyond use our AI Agents to automate work and move faster.

Trusted By

Telco

With our AI, Altice increased by 4x agents’ productivity, in 30 days

78%

Automation on social care

3x

Resolution Rate​

Telco

With our AI, Altice increased by 4x agents’ productivity, in 30 days

78%

Automation on social care

3x

Resolution Rate​

Retail & E-commerce

35% case tickets closing rate, without human intervention

35%

Case tickets closing rate, without human intervention

80%+​

categorization accuracy​​

Retail & E-commerce

35% case tickets closing rate, without human intervention

35%

Case tickets closing rate, without human intervention

80%+​

categorization accuracy​​

Retail & E-commerce

0.5% revenue growth achieved by optimizing pricing strategy through AI

0.5%

Increase in revenue derived from improved pricing strategy​

>90%

More accuracy vs. the previous solution​

Retail & E-commerce

0.5% revenue growth achieved by optimizing pricing strategy through AI

0.5%

Increase in revenue derived from improved pricing strategy​

>90%

More accuracy vs. the previous solution​

Retail & E-commerce

48%​ improvement in agents’​ Average Handling Time

48%

Improvement in Average Handling Time

11%

higher CSAT in AI handled cases

Retail & E-commerce

48%​ improvement in agents’​ Average Handling Time

48%

Improvement in Average Handling Time

11%

higher CSAT in AI handled cases

Insurance

90% of the topics related ​to insurer/client interactions ​covered by digital assistant

84%

Self-service rate

45%

improvement in claim management efficiency

Insurance

90% of the topics related ​to insurer/client interactions ​covered by digital assistant

84%

Self-service rate

45%

improvement in claim management efficiency

Retail & E-commerce

Improved Customer Service efficiency by 80% in 8 weeks

80%

Self-service rate

90%

improvement in ​First Response Time

Retail & E-commerce

Improved Customer Service efficiency by 80% in 8 weeks

80%

Self-service rate

90%

improvement in ​First Response Time