90% of the topics related to insurer/client interactions covered by digital assistant
90% of the topics related to insurer/client interactions covered by digital assistant
90% of the topics related to insurer/client interactions covered by digital assistant
Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests.
About the project:
Caravela Seguros is one of the fastest growing insurance companies in Europe, growing 20% YoY. Its customer centric approach establishes high service standards, for Caravela it is determinant to be only one click away from customers. Assist clients, permanently, on their daily life, is the major objective.
What we did:
Caravela Main Achievements using AI in Customer Service
45% improvement in claim management efficiency
AHT improvement
4 weeks to get results
The challenge
Customers demand autonomy when it comes to manage their insurance policies and it was Caravela’s aim to provide them with self-service 24/7/365.
The insurance company needed a conversational assistant that went way beyond the standard FAQ interactions.
The solution
Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests.
Automaise’s Cognitive NLP and AI flow orchestration empowers a digital assistant that understands complex human language and is prepared to handle the most complex requests, independently.
Impact:
84%
Self-service rate
45%
improvement in claim management efficiency
AHT
improvement
About the project:
Caravela Seguros is one of the fastest growing insurance companies in Europe, growing 20% YoY. Its customer centric approach establishes high service standards, for Caravela it is determinant to be only one click away from customers. Assist clients, permanently, on their daily life, is the major objective.
What we did:
Caravela Main Achievements using AI in Customer Service
45% improvement in claim management efficiency
AHT improvement
4 weeks to get results
The challenge
Customers demand autonomy when it comes to manage their insurance policies and it was Caravela’s aim to provide them with self-service 24/7/365.
The insurance company needed a conversational assistant that went way beyond the standard FAQ interactions.
The solution
Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests.
Automaise’s Cognitive NLP and AI flow orchestration empowers a digital assistant that understands complex human language and is prepared to handle the most complex requests, independently.
Impact:
84%
Self-service rate
45%
improvement in claim management efficiency
AHT
improvement
About the project:
Caravela Seguros is one of the fastest growing insurance companies in Europe, growing 20% YoY. Its customer centric approach establishes high service standards, for Caravela it is determinant to be only one click away from customers. Assist clients, permanently, on their daily life, is the major objective.
What we did:
Caravela Main Achievements using AI in Customer Service
45% improvement in claim management efficiency
AHT improvement
4 weeks to get results
The challenge
Customers demand autonomy when it comes to manage their insurance policies and it was Caravela’s aim to provide them with self-service 24/7/365.
The insurance company needed a conversational assistant that went way beyond the standard FAQ interactions.
The solution
Automaise created a digital assistant that enables customers to handle the day-to-day interactions, but also to execute advanced service requests.
Automaise’s Cognitive NLP and AI flow orchestration empowers a digital assistant that understands complex human language and is prepared to handle the most complex requests, independently.
Impact:
84%
Self-service rate
45%
improvement in claim management efficiency
AHT
improvement
