48% improvement in agents’ Average Handling Time
48% improvement in agents’ Average Handling Time
48% improvement in agents’ Average Handling Time
Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
About the project:
Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.
What we did:
Bizay Main Achievements using AI in Customer Service
30% tickets fully handled by AI
11% higher CSAT in AI handled cases
45 day results
The challenge
Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics.
High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.
The solution
Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.
Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
AI makes it possible to classify, answer and autonomously close a wide range of support tickets.
Impact:
48%
Improvement in Average Handling Time
11%
higher CSAT in AI handled cases
30%
tickets fully handled by AI
About the project:
Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.
What we did:
Bizay Main Achievements using AI in Customer Service
30% tickets fully handled by AI
11% higher CSAT in AI handled cases
45 day results
The challenge
Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics.
High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.
The solution
Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.
Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
AI makes it possible to classify, answer and autonomously close a wide range of support tickets.
Impact:
48%
Improvement in Average Handling Time
11%
higher CSAT in AI handled cases
30%
tickets fully handled by AI
About the project:
Bizay is a global marketplace, a major player in the printing business and customized promotional products, selling to 21 countries in Europe, South America, and North America. Bizay has empowered more than 1 Million SMBs to grow their businesses during the last years.
What we did:
Bizay Main Achievements using AI in Customer Service
30% tickets fully handled by AI
11% higher CSAT in AI handled cases
45 day results
The challenge
Handling and dealing with an unusually large number of requests and client interactions (emails, web forms, and more) across a broad range of topics.
High volumes of repetitive support interactions incoming through multiple channels, requiring manual responses.
The solution
Automaise Support Genius Salesforce widget allows operators to easily manage customer care inboxes.
Automated ticket classification, routing and operator assistance, through next-best-action & semi-automated responses.
AI makes it possible to classify, answer and autonomously close a wide range of support tickets.
Impact:
48%
Improvement in Average Handling Time
11%
higher CSAT in AI handled cases
30%
tickets fully handled by AI
