62% of appointments scheduled without human intervention
62% of appointments scheduled without human intervention
62% of appointments scheduled without human intervention
Automaise implemented an AI-powered voice assistant to automate appointment scheduling.
About the project:
This client is a public sector institution managing a high volume of citizen requests for appointment scheduling. Manual call handling was creating operational pressure, long waiting times and limited scalability, while needing to meet strict governance and integration requirements.
What we did:
Clients' Main Achievements using AI in Customer Service
62% of appointments scheduled without human intervention
Reduced workload for service teams
Faster response times and improved citizen experience
24/7 service availability
Multilingual support (Portuguese & English)
The challenge
The client faced several operational challenges:
High volume of citizen requests for appointment scheduling handled manually
Long waiting times and limited capacity to scale
Need to integrate with existing public sector systems and comply with governance requirements
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise implemented an AI-powered voice assistant built on Microsoft Azure to automate appointment scheduling
The assistant uses conversational AI to understand natural language, verify availability and execute scheduling workflows
Integrated with existing booking and telephony systems for real-time scheduling and seamless call handling
Available 24/7 with support for both Portuguese and English — expanding accessibility beyond the previous Portuguese-only service
Impact:
62%
of appointments scheduled without human intervention
24/7
availability with multilingual support
Increased
capacity and improved citizen experience without additional resources
About the project:
This client is a public sector institution managing a high volume of citizen requests for appointment scheduling. Manual call handling was creating operational pressure, long waiting times and limited scalability, while needing to meet strict governance and integration requirements.
What we did:
Clients' Main Achievements using AI in Customer Service
62% of appointments scheduled without human intervention
Reduced workload for service teams
Faster response times and improved citizen experience
24/7 service availability
Multilingual support (Portuguese & English)
The challenge
The client faced several operational challenges:
High volume of citizen requests for appointment scheduling handled manually
Long waiting times and limited capacity to scale
Need to integrate with existing public sector systems and comply with governance requirements
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise implemented an AI-powered voice assistant built on Microsoft Azure to automate appointment scheduling
The assistant uses conversational AI to understand natural language, verify availability and execute scheduling workflows
Integrated with existing booking and telephony systems for real-time scheduling and seamless call handling
Available 24/7 with support for both Portuguese and English — expanding accessibility beyond the previous Portuguese-only service
Impact:
62%
of appointments scheduled without human intervention
24/7
availability with multilingual support
Increased
capacity and improved citizen experience without additional resources
About the project:
This client is a public sector institution managing a high volume of citizen requests for appointment scheduling. Manual call handling was creating operational pressure, long waiting times and limited scalability, while needing to meet strict governance and integration requirements.
What we did:
Clients' Main Achievements using AI in Customer Service
62% of appointments scheduled without human intervention
Reduced workload for service teams
Faster response times and improved citizen experience
24/7 service availability
Multilingual support (Portuguese & English)
The challenge
The client faced several operational challenges:
High volume of citizen requests for appointment scheduling handled manually
Long waiting times and limited capacity to scale
Need to integrate with existing public sector systems and comply with governance requirements
The solution
The client implemented Automaise's AI-driven automation solutions:
Automaise implemented an AI-powered voice assistant built on Microsoft Azure to automate appointment scheduling
The assistant uses conversational AI to understand natural language, verify availability and execute scheduling workflows
Integrated with existing booking and telephony systems for real-time scheduling and seamless call handling
Available 24/7 with support for both Portuguese and English — expanding accessibility beyond the previous Portuguese-only service
Impact:
62%
of appointments scheduled without human intervention
24/7
availability with multilingual support
Increased
capacity and improved citizen experience without additional resources
