With our AI, Altice increased by 4x agents’ productivity, in 30 days
With our AI, Altice increased by 4x agents’ productivity, in 30 days
With our AI, Altice increased by 4x agents’ productivity, in 30 days
Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries
About the project:
Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.
What we did:
Altice Main Achievements using AI in Customer Service
3x Resolution Rate
4x Agent Productivity
30 days to get results
The challenge
100% of interactions were handled manually.
Agents would spend all week catching up on the backlog.
The solution
Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries.
Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows
Impact:
78%
Automation on social care
3x
Resolution Rate
4x
Agent Productivity
About the project:
Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.
What we did:
Altice Main Achievements using AI in Customer Service
3x Resolution Rate
4x Agent Productivity
30 days to get results
The challenge
100% of interactions were handled manually.
Agents would spend all week catching up on the backlog.
The solution
Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries.
Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows
Impact:
78%
Automation on social care
3x
Resolution Rate
4x
Agent Productivity
About the project:
Altice is a convergent leader in telecom, content, media, entertainment & advertising. Delivers innovative, customer-centric products and solutions that connect and unlock the limitless potential of its over 30 million customers over fiber networks and mobile broadband.
What we did:
Altice Main Achievements using AI in Customer Service
3x Resolution Rate
4x Agent Productivity
30 days to get results
The challenge
100% of interactions were handled manually.
Agents would spend all week catching up on the backlog.
The solution
Automaise integrated with the CRM, bringing a layer of AI to tag, classify, route, and prioritize all the queries.
Automaise solution provided some game-changer features: Template selection, AI Answer generation, KYC, and ticket enrichment via transactional flows
Impact:
78%
Automation on social care
3x
Resolution Rate
4x
Agent Productivity
